The Gambling Commission had explicitly warned the industry to be extra careful not to exploit punters who were trapped at home – bored depressed and vulnerable – with little but the spin of a digital casino wheel to entertain them. The litany of misdeeds began in May 2020 and continued through to October 2021, including several nationwide and regional Covid-19 lockdowns. Volunteering for such “self-exclusion” schemes is usually a sign that a customer is in financial distress, or wrestling with addiction.īut it’s only when you factor in the backdrop to these transgressions that the jaw really hits the floor. More than 300 people were allowed to bet despite having signed up to a company-wide system meant to block them from doing so. William Hill and its sister brand Mr Green allowed punters to squander thousands of pounds within minutes, without bothering to perform the required checks to ensure customers weren’t losing the shirts off their backs.
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